Privacy Policy: Datenschutz

Privacy Policy – Datenschutz

Responsible in terms of data protection:
GLOBE.LU
Globe Media s.e.n.c.
9, rue de la Grotte
L-8612 Pratz
Register of Trade: B124259

SSL encryption
To protect the security of your data during transmission, we use state-of-the-art encryption techniques (such as SSL) over HTTPS.

What information do we collect?
We collect all data that you submit to us through our website or through other channels, such as e-mail, phone or forms. This includes your name, company name, address, e-mail address, phone number, fax number, billing information, government identification and IP address.

Uses of Information
We save and use personal information only for processing orders and for contact purposes (Billing, Support etc.). If you have subscribed to our newsletter, we shall use your email address to send this to you.
We do not give your personal information to third parties. Your information is only provided to the relevant domain registrar for the registration process and to participating service partners due to processing of your orders. In these cases, the forwarding of information is carried out according to the Federal Data Protection Act (BDSG).
To provide paid services we ask for additional data such as Payment details.
If you contact us by e-mail or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions.
We keep records of our user interaction and support provided (via chat, phone, and email) to track account history and better assist our users.
Our Services are available for purchase only for those over the age of 18.

Orders
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and mailing address) and payment information.
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
After you register, you should receive a confirmation email which will show that the order was received, a welcome email with your username and password, and an email with a receipt for the transaction.

Customer Service
We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Log Files
As is true of most Web sites we gather certain information automatically and store it in log files. This information includes internet protocol IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp etc.

Cookies & IP address
We collect IP address information for security (DDoS prevention, anti-hacking and fraud prevention), diagnostics and statistical analysis of traffic used for improvements to the performance and usability of our services, for GDPR purposes we collect this information under legitimate interest.
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes.

We use cookies for the Following:
– Order processing
– Authentication of users when logging in or out of our services
– Tracking of website preferences
– Third party services such live chat
– If you register with us or if you continue to use our site, you agree to the use of cookies

You can block cookies by activating the setting in your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be allowed access to all or parts of our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as our shopping cart will be limited.

How long we keep personal data?
Your data will be kept until it is no longer required for the purpose of its collection.
At the end of the retention period the data will either be deleted or anonymised so it can no longer be linked back to an individual.

Email Correspondence
GLOBE.LU will use your name and email address to send service information or newsletter to you. These newsletters include information on promotions, services, and company information. Out of respect for your privacy, we provide you a way to unsubscribe in each promotional email.
We will send you strictly service-related announcements on occasion when it is necessary to do so; for example, if there is network maintenance you will receive an email. You may opt-out of these communications by clicking the unsubscribe link provided.

Choice/Opt-out
If you don’t want to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at support@globe.lu

External links
Our site contain links to and from the websites of our partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We use social media buttons and services from the following companies
Facebook Inc. (1601 S. California Ave – Palo Alto – CA 94304 – USA)
https://www.facebook.com/policy.php

Twitter Inc. (795 Folsom St. – Suite 600 – San Francisco – CA 94107 – USA)
https://twitter.com/privacy

Google Plus/Google Inc. (1600 Amphitheatre Parkway – Mountain View – CA 94043 – USA)
https://policies.google.com/privacy

Google Webfonts
https://fonts.google.com

Right of Access to Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete it by making the change on our profile page or by emailing support@globe.lu or by contacting us by phone or postal mail at the contact information listed below.
The GDPR Act gives you the right to access information held about you.
You can exercise this right by contacting us.
The GDPR provides the right to have any personal data rectified that may be incorrect or incomplete.
Customers can update their own personal details via the client area however if this is not sufficient please contact our support services team.
According to the Federal Data Protection Act you have a right to disclose, amend, block or delete your saved information. If deletion conflicts with a legal or contractual duty to save information, or other legal grounds, the information can be made inaccessible in lieu of deletion.

Contacting Us
If you have any questions about this Privacy Policy please contact us at:

Globe Media s.e.n.c
9, rue de la Grotte
L- 8612 Pratz
Luxembourg
E-mail: support@globe.lu
Phone: +352 203 017 59

Changes in this Privacy Statement
We may update this privacy statement to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Date of Policy
This policy was last updated April 03, 2018