All support tickets are processed in order as quickly as possible. Support tickets have priority over phone & email requests, only if there are no further support tickets open the phone hotline is activated.

Submit a Support Ticket:
https://www.globe.lu/en/contact/

Restriction of support requests by phone and email
Since we are currently receiving too many phishing (fake) emails and calls, unverified phone and email Support requests can currently not be processed.
Therefore, please send us a verified support request over your customer account Login > Open Ticket.
Since we cannot determine the identity and authorization of a caller by phone, unfortunately no questions about account details can be answered by phone for data protection reasons.
Thank you for your understanding.